Refund policy

Purchases on Graunt are final. Graunt reviews reversals only for rights failure, fraud, or technical delivery failure. There is no satisfaction guarantee.

Qualifying reversal grounds

Rights failure: the seller or provider could not legally sell what was sold; rights were withdrawn after publication; or a rights-holder presented a takedown notice that Graunt confirmed.

Technical delivery failure: Graunt could not deliver the purchased packet because of a platform fault; the manifest or access artifact is missing or corrupt in a way Graunt cannot remediate; the query-license or access product is unusable because of Graunt-side technical failure.

Fraud or unauthorized sale: an unauthorized sale, deceptive seller conduct, payment or account fraud, duplicate charge, or operator-confirmed marketplace fraud.

What is not a qualifying ground

Buyer dissatisfaction, change of mind, partial usage, or insufficient utility are NOT qualifying grounds. Successful access, download, manifest fetch, or query-license use is evidence against reversal for technical-delivery-failure and dissatisfaction-shaped claims, but it is NOT evidence against rights-failure or fraud claims.

How to submit an issue

Open the purchase record from your library and use Report a purchase issue. Choose an issue type from the three qualifying grounds listed above, then provide a factual description of what happened. Do not include secrets, credentials, private keys, or payment details in the description.

Graunt reviews every submission. Approved reversals process automatically once an admin completes review. Denied submissions remain visible to you with the marketplace decision; the purchase remains final.